Repairs and Service

Wristwatches are delicate little machines and sometimes things can go wrong.

We pride ourselves on being able to repair any of the watches that we have produced. We maintain an archive of spare parts from all of our watch models.

Overseas repair? Not a problem. We have repaired customers watches from all over the world.

We usually turn around repairs quickly, so in the unlikely event that you'll need to make use of our repairs service you won't be without your watch for too long.

12 Month guarantee

All of our watches are covered by a 12 months guarantee from the date of purchase.

This guarantee covers all functional aspects of the watch. i.e. that it runs correctly and keeps time.

The guarantee does not cover accidental damage (dropping your watch and cracking the glass), however details of our accidental damage service are below.

Out of warranty service

If your watch develops a problem outside of the 12 month guarantee then we will be happy to repair it for a small charge.

If you would like a repair quote before returning your watch, please contact us at info@mrjoneswatches.com

Accidental damage

Dropped your watch? Don't worry, we can fix it!

We can repair or replace all of the components in the watch for a small charge (for parts). Please see details below for instructions to return your watch.

Returns

EU and International returns

Please send the watch to this address:

Mr Jones Watches (repairs)
61 Dartmouth Road
London SE23 3HN
United Kingdom

Ensure the watch is securely wrapped in bubble wrap to protect it in transit.

Please include a note stating:

- the reason for the return
- a detailed description of the problem with your watch (if sending for repair)
- your email address and your order number
- remember to include your return delivery address, (so we know where to send the repaired watch)

We recommend you use a tracked service.

As the UK is no longer in the EU, you will have to fill in a Customs Declaration form (usually a CN22).

Please write in the description field "wristwatch, return for factory repair / refund , no commercial value."

This is essential otherwise an import duty will be levied which you will be liable for (there is no way for us to reclaim this charge).

Please note: we do not cover shipping costs for unwanted items, returned from outside of the UK. If you are returning a watch that is faulty we may be able to reimburse shipping costs if your watch is within warranty, please contact us ahead of sending in this instance.