Terms and Conditions | Mr Jones Watches

Cancellation Policy

You can return your Mr Jones Watch within 30 days of ordering it, provided it is in the original unworn condition and in its original packaging, we will provide you with a full refund for the watch (although the buyer is liable for all postal and packaging charges).

By "original unworn condition" we mean that the leather strap cannot have been fastened, not even once! The leather is permanently marked if the strap is fastened and this means that we must replace the strap before we can retail the watch (so we will deduct the cost of a replacement strap from your refund).

We will ensure that you receive your refund within one week of receiving the returned watch back from you. Before returning your watch please send an email to info@mrjoneswatches.com to notify us of your intention. Your statutory rights are not affected.

Please note: personalised case-back engraving is non-refundable (you can still return or exchange your watch, but the engraving price will be deducted from the refund or exchange value).

General Shipping Information

Domestic Orders
Orders from within the UK are shipped using Royal Mail Special Delivery which will arrive the following working day.

International Orders
Orders outside the UK are shipped either by DPD or FedEx Priority. Both services require a signature from the recipient upon delivery and are fully insured.

You can track the progress of your watch using the tracking number (supplied by us once we ship your order) on your domestic postal service carrier's website (look for the section labelled 'Track & Trace").

These delivery times are a guide based on the DPD terms of service, watches may, in some unusual cases take up to 28 days to arrive. Watches cannot be declared lost until they have been undelivered for over 28 days (at which point we can either refund an order or dispatch a replacement). 

Shipping

We aim to ship all orders on the day they are received (provided the order is received by 2pm GMT). Otherwise, we will do our very best to ship the order within one working day. Please note that as our offices are closed on a Monday, orders placed over the weekend will be shipped on Tuesdays. We really want our customers to be happy, so if anything isn't clear, or if you have any questions then please drop us a line at info@mrjoneswatches.com. Alternatively you can call us on +44(0)207 401 3636 (10am-6pm GMT).

All our watches are sent in protective cardboard boxes that fit snugly around the watch packaging and are tough enough to withstand the rigours of the transportation.

Limited 12-month warranty

Each watch is covered by a warranty which protects the original owner for a period of 12 months from the date of original purchase. The warranty covers parts and labour for the watch excluding strap and bracelet from any failure as a result of original manufacturing defect. During this period at our discretion, the defective watch will be repaired or replaced.

Defects caused by accident, misuse, abuse, neglect or improper service are not covered by this warranty.

Limitation of Incidental or Consequential Damage

Mr Jones Watches is not responsible for incidental or consequential damage of any kind. Our liability is limited to the repair or replacement of a defective watch at our discretion.

Legal Information 

Mr Jones Watches is a division of Mr Jones Design Ltd, Company number: 6528758 registered in England.
Registered office: Unit 1.11 Oxo Tower Wharf, Bargehouse Street, London SE1 9PH.

Producer registration: WEE/EB0360QW; VAT registration no: 882 6260 06

Privacy Policy

Sales on our website are processed through Paypal or Google Checkout and consequently we do not store any customer financial details (credit or debit card numbers).

www.MrJonesWatches.com

Mr Jones Design Ltd. has created this Privacy Policy in order to demonstrate our commitment to protecting your personal information. The following discloses our information gathering and dissemination practices relating to www.MrJonesWatches.com ("the site"). The information you provide on the site will not be shared other than as outlined in this privacy policy.

The Website

This Website presents information and content that is owned, licensed or provided by Mr Jones Design Ltd, its subsidiaries and affiliates (collectively, "Mr Jones"). The site may also include services provided by third parties and distributed through the site by virtue of a license, grant or some other form of agreement between the third party and Mr Jones. When used in this Privacy Policy, "we", "us" and "our" mean Mr Jones.

Visiting Our Website

You can browse our Website without providing any personal or individually identifiable information. You also may be able to set your browser to reject cookies. If you do that, the site may be less functional for you.

There are times when you may choose to give us personally identifiable information about you. For example, you may wish to register to receive e-mails from us, receive invitations, attend events, preview new content, or to purchase goods and services available through the site. We need certain information from you to register you, authenticate you, and process your entries and payments, where necessary.

Kinds of Information We Collect

We collect information that you voluntarily give us, as well as site Visitorship Data, on the Website.

Personally Identifiable Information

In order to utilize certain features of the Website, you may be asked to provide personally identifiable information such as your e-mail address, name, mailing address, telephone number, or persistent identifier (such as a customer number held in a cookie) which is associated with personally identifiable information, as well as other information, which you may provide voluntarily. We collect such personally identifiable information that you give us so that we may:

* provide information about Mr Jones and the site;
* tell you about products and services, and provide information to our third party marketing partners;
* notify you about new content and upcoming events, games, tools and other features available on the site;
* respond to your requests for information;
* process survey results and contest entries;
* process online purchases and payments you request;
* filter the products and services we provide;
* authenticate registered customers; and
* post your comments and content.

By providing any personally identifiable information to the Website, you fully understand and unambiguously consent to the collection and processing of such information in the United Kingdom. We will provide you reasonable access to information that you provided through the Website and the reasonable ability to review and correct it. To protect your privacy and security, we will also take reasonable steps to verify your identity, such as requiring a password and user ID, before granting access to your data, where applicable.

Site Visitorship Data

Site Visitorship Data is information about the way a website is used that is not associated with an individual's identity. We use aggregate anonymous data regarding online behaviour to better understand how people use our Website. To that end, we may use aggregated, anonymous online traffic behaviour along with information from third parties to track usage trends and thereby improve our Website. We may also use this aggregated, anonymous information to develop reports that we may share with third party marketing partners and customers. The kind of information we may collect includes:

* your Internet Protocol (IP) address;
* the pages visited on our site;
* the links clicked on our site;
* any products or services you review;
* the features used;
* how long a visitor stays; and
* the domain name of the site from which visitors connect to our site and the site to which visitors connect through our service.

Most Site Visitorship Data is collected using data collection tools such as cookies, embedded web links, and other commonly used information-gathering tools. We use Site Visitorship Data to develop, manage, and improve the Website. Sometimes we may aggregate Site Visitorship Data with personally identifiable information from registered members. We may use that information to:

* manage the Website;
* help resolve problems;
* analyze the use of the site; and
* notify you about products or services that we, our third party marketing partners, and members may offer from time-to-time.

Circumstances may arise where, whether for strategic or other business reasons, Mr Jones decides to sell, buy, merge or otherwise reorganise businesses. Such a transaction may involve the disclosure of personally identifiable information to prospective or actual purchasers, or the receipt of it from sellers. It is our practice to seek appropriate protection for information in these types of transactions.

Information Security

We may recommend or require the use of encryption technologies for certain types of communications conducted through the Website. While we may provide those technologies and use other reasonable precautions to protect confidential information and provide suitable security, we do not guarantee that information transmitted through the Internet is secure, or that such transmissions will be free from delay, interruption, interception or error.

Disclosure of Information

Mr Jones will not release any personally identifiable information to third parties without your consent except as follows:

1. Anyone providing us with their personally identifiable information grants Mr Jones and its affiliates, the right to use their information internally without restrictions for the purposes of, but not limited to, research, marketing, and content and lead development.
2. Mr Jones may share information we collect with our third party marketing partners. If we do so, we will request that they treat this information in accordance with this Privacy Policy and to refrain from disclosing or using your personally identifiable information for purposes other than for the provision of services to you or for the benefit of Mr Jones. Our third party marketing partners may also send you special promotions and offers for related services, at their sole discretion.
3. We may disclose information collected on the site, including personally identifiable information, to third parties as required or permitted by law. For example, we may disclose information:
* to regulators;
* to law enforcement authorities who subpoena it;
* to vendors who provide us with service; or
* to companies that may acquire part or all of an affiliated company.

Mr Jones is not responsible for the protection of the information you provide to other website. You should be aware that when you voluntarily disclose personally identifiable information on another website, such information can be collected and used by others and may result in unsolicited communications.

Communications

From time to time, we may send e-mail to users regarding current projects, special offers, invitations to events, product testing opportunities and updates to the site, press releases and announcements concerning the services we provide, as well as important changes in our Terms and Conditions and Privacy Policy. By providing us your e-mail address, you consent to receive such communications via e-mail. If at any time you decide for any reason that you no longer wish to receive such communications, you may opt out of receiving them by using one of the following methods:

* Select the e-mail "opt-out" or "unsubscribe" link, or follow the opt-out instructions included in each subscription communication.
* Where applicable, return to the Web page(s) where you originally registered your preferences and follow the opt-out instructions.
* E-mail us. Be sure to provide your name, email and postal address, and specific relevant information about the particular service you no longer wish to receive.

Please be aware that when you opt out of receiving communications, it may affect the services you have chosen to receive from us where accepting the communications is a condition of receiving the services.

Hyperlinks and Referrals

Website accessible via our Website (through hyperlinks, banner advertisements or otherwise) has their own privacy policies and data collection, use and disclosure practices. Please consult each site's Terms and Conditions and Privacy Policy prior to use. When you click on a hyperlink, sponsored link or banner advertisement, a new browser window or frame containing a third party's website may appear in the foreground with our Website remaining in the background. Any time that you have moved to a new window or frame containing a third party's website, you will no longer be on the Website and are no longer protected by this Privacy Policy or our Terms and Conditions.

Transfers

Mr Jones will obtain assurances from its agents that they will safeguard personal information consistently with this Privacy Policy. If Mr Jones learns that an agent is using or disclosing personal information in a manner contrary to this Privacy Policy, Mr Jones will take reasonable steps to prevent or stop the use or disclosure. Transfers of information permitted under this notice, either to third parties or within Mr Jones, may include the transfer of data from one jurisdiction to another, such as transfers to and from the United States of America.

Security & Enforcement

Mr Jones will take reasonable precautions to protect personal information in its possession from loss, misuse and unauthorised access, disclosure, alteration and destruction, and it will conduct compliance audits of its relevant privacy practices to verify adherence to this Privacy Policy. Any questions or concerns regarding the use or disclosure of personal information should be directed to Mr Jones at the address given below. Mr Jones will investigate and attempt to resolve complaints and disputes regarding use and disclosure of personal information in accordance with the principles contained in this Policy.

Effective Date

This Privacy Policy is effective as of April 5, 2009. We reserve the right to change this Privacy Policy at any time. If we change it, we will post the then-current Privacy Policy on this page. Any changes to this Privacy Policy will be effective as of the day they are posted.

Contact Us

It is important for us to know what visitors have to say about our Website. To contact us with your questions or comments please email us at info@MrJonesWatches.com.